We deliver our products directly to your place of residence in Portugal and abroad. The delivery delay includes the packaging time of the parcel and the shipping delay. The average time is 5 working days for Portugal, but Space4coins.com will not be held responsible in the event of delay of delivery or an out-of-stock product status due to the editor or the supplier.
Caution: if you choose to pay by Bank transfer, the order will be processed only when the full clearence is received and the deadlines will run consequently. For international deliveries, the buyer is responsible for payment of the customs duties and the various taxes related to the delivery of an article. We clearly advise you to enquire about any information relating to domestic customs duties and taxes applicable from the proper authorities of your country. We reserve the right to suspend without notice and without justification any delivery towards a zone of delivery, located in Portugal or abroad, towards which we believe the shipping service to be unsafe or unreliable. In this case, we will refund you the total amount of the order.
Additionally, please note that when ordering, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
If you do not received your order more than one week after the date of forwarding :
– check the exactitude of the address of delivery.
– check from your local post office where the parcels are put before delivery.
– then lastly contact our customer service.
In the case of loss or theft noted during the sending of the package, we urge you to contact our customer service as soon as possible. An investigation of the postal service or of the conveyor concerned will be carried out. When we get the conclusion of this investigation, and only so far as your responsibility is not involved, we commit ourselves to carry out a refunding of the total amount of the order. We recommend that you never accept a parcel or to send one whose packaging is open. The acceptance of such a parcel thus engages your responsibility.
Guarantee and return policy
The products provided by Space4coins.com are new and are guaranteed against any defect (except for old and second-hand books, coins and paper money by definition, can show traces of use).
They are identical to those of the traditional trade and come from the editors and referred suppliers. If an article is defective or does not conform to the advertised model, we commit ourselves to its exchange or refund, provided that it is returned to us in its original packaging and is accompanied by its invoice to Space4coins.com within 10 days upon receipt of the parcel to: Apartado 101 4920-909 Vila nova de Cerveira – Portugal . The expenses of return then will be also completely refunded to you and an exchange or refund will immediately be carried out.
In the event of refunding, we guarantee that it will be carried out by paypal or bank transfer within a time less than or equal to 15 days following the date of reception of the returned parcel.